Refund & Return Policy

Last Updated: August 2, 2026

At The Basis Store, operated commercially under Feedflow, we want you to be completely satisfied with your purchase. We offer a transparent 30-day return policy designed to provide a straightforward and reliable shopping experience.

Policy Summary

1. How to Request a Return

1. Contact Support: Email us at info@thebasisstore.com within 30 days of receiving your parcel. State your order number and reason for return.
2. Receive Authorization: Once approved, our customer support team will send you a return authorization code and designated shipping instructions.
3. Pack & Ship: Pack the item securely in its original packaging. We strongly recommend using a trackable courier service, as we cannot issue refunds for items lost in transit without tracking proof.

2. Damaged, Faulty, or Incorrect Orders

If your product arrives damaged, defective, or different from what you ordered, please contact us immediately (preferably within 24 hours of delivery). Include your order number, clear photo evidence of the issue, and a short description. Once verified, we will arrange a prepaid return label and send a free replacement or issue a full refund.

3. Refund Processing & Timeline

Once your return is delivered to our authorized warehouse and inspected, refunds are processed within 7 business days. Refunds are issued directly to your original payment method. Please allow an additional 3–10 business days for your credit card company or banking provider to post the transaction.